This Payment Processing Policy outlines the transactional frameworks, payment identifiers, and data protection structures managed by Movixira – Mobiliário de Escritório, Lda for our retail brand, Clearspanholder. All transactional activities conducted on this website are administered in strict compliance with the commercial and fiscal legislation of Portugal and the European Union.
- Corporate Alignment and Billing Identification
Corporate Consistency: Movixira – Mobiliário de Escritório, Lda is a corporate entity legally registered in Portugal under registration number 509116396-PT509116396. All merchant account credentials, verification documentation, and website operations align identically with these official registration records.
Billing Descriptor: When reviewing banking statements, credit card ledgers, or financial accounts, customers will observe that all charges originating from this website are formally recorded under our registered corporate name: Movixira – Mobiliário de Escritório, Lda.
- Secure Transaction Processing Framework
To maintain industry-standard security, our website utilizes Stripe as our designated compliance-verified primary payment gateway.
Fraud Prevention & Security: Stripe operates under strict international financial security protocols (PCI-DSS) to protect transaction data, mitigate potential payment fraud, and ensure the cryptographic security of all transmissions.
User Account Requirements: Purchasers are not required to hold, register, or log into an external payment account with the processor to settle an order. All checkout processes are executed directly through the fields provided within our website checkout sequence.
Order Progression: Upon successful verification and settlement of a transaction, the order moves directly into our administrative fulfillment cycle. The subsequent timelines regarding order preparation and transit are governed by the stipulations detailed within our separate Shipping Policy.
- Accepted Payment Instruments
We accommodate a specific selection of verified payment instruments at checkout to allow for orderly transaction processing. Customers may settle their balances utilizing:
Credit and Debit Card Networks: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay, Google Pay, and compatible electronic wallet systems.
- Cancellations, Refunds, and Discrepancies
Refund Destination: In the event of an approved return or cancellation (pursuant to our Refund Policy), all refunds are systematically credited exclusively back to the original payment instrument (e.g., the same credit card or digital wallet) used during checkout. No cash or alternative third-party refunds are permitted to prevent financial anomalies.
Dispute Resolution: If you observe any unauthorized charge or billing discrepancy, please contact our administrative support immediately before contacting your banking institution. We pledge to investigate and resolve all billing inquiries promptly.
- Administrative Contact and Support Support
For inquiries concerning billing verification, transaction status, or statement descriptors, please contact our corporate administration:
Operating Entity: Movixira – Mobiliário de Escritório, Lda
Corporate Address: Estrada Nacional 10, Av: do Marco da IV Légua, Nº 104, 2615-702 Portugal
Contact Email: desktop@clearspanholder.com
Telephone Contact: +351 219 500 488
Our administrative office manages correspondence systematically in the order received. We strive to provide a comprehensive response to billing and payment inquiries within 24 to 48 business hours.
