This Shipping and Delivery Policy outlines the logistics frameworks, processing schedules, and transit structures managed by Movixira – Mobiliário de Escritório, Lda for our retail brand, Clearspanholder. We are committed to rendering transparent shipping operations to our customers across the European region.
- Dispatch Location and Handling Time
All orders placed on our website are managed internally to maintain strict administrative overview.
Dispatch Facility: Every item is packed and shipped directly from our physical logistics and warehousing facility located at:
Estrada Nacional 10, Av: do Marco da IV Légua, Nº 104, 2615-702 Portugal
Order Handling Duration: Upon formal confirmation of a transaction, the preparation, quality assessment, and packaging of the items require 1 to 3 business days prior to courier collection.
- Shipping Destinations and Transit Timeframes
We service consumers situated within the geographic boundaries of Europe. To facilitate prompt and orderly transit, we partner with priority logistics networks.
Courier Partners: All shipments are managed via priority transport solutions provided by DHL, FedEx, and UPS.
Transit Timeframe: Once an order is transferred from our Portugal facility to the courier, the standard transit timeframe across Europe is between 5 and 10 business days.
- Automated Tracking and Milestone Notifications
Our administration utilizes systematic notification protocols to keep customers informed throughout the transit lifecycle. Automated updates are transmitted to the email address provided at the time of purchase during the following operational phases:
Milestone 1: Immediate notification upon initial order dispatch, containing the official carrier tracking number.
Milestone 2: An update upon the arrival of the consignment at the designated regional sorting point or logistics hub.
Milestone 3: A final notification when the package is assigned to the local courier courier for delivery to your specified address.
- Resolution of Delays and Transit Exceptions
In accordance with European consumer protection standards, Movixira – Mobiliário de Escritório, Lda maintains accountability for items until they are delivered into the physical possession of the consumer.
Investigation Protocol: If a shipment experiences a delay exceeding the estimated standard timeframe, please contact our administration at desktop@clearspanholder.com. We will immediately initiate a formal tracking investigation with the designated carrier (DHL, FedEx, or UPS).
Remediation & Liability: Logistics carrier investigations typically require up to 10 business days to determine the exact status and physical location of the consignment. A complete transaction refund or a priority replacement will be processed immediately only if the carrier officially declares the package as “lost” or “undeliverable,” or if the total transit duration exceeds a maximum fallback window of 30 calendar days from the initial dispatch date.
- Corporate Contact Details
For inquiries concerning order status or specific logistics arrangements, please contact our administrative office:
Operating Entity: Movixira – Mobiliário de Escritório, Lda
Registration Identifier: 509116396-PT509116396
Corporate Address: Estrada Nacional 10, Av: do Marco da IV Légua, Nº 104, 2615-702 Portugal
Support Email: desktop@clearspanholder.com
Telephone: +351 219 500 488
